Skywalk Free Shipping (the "App") provides Free Shipping services to merchants ("you") using Shopify-powered stores. This Privacy Policy explains how we collect, use, and protect personal information when you install or use the App. By using the App, you agree to the terms of this policy.
2. Information We Collect
A. From Shopify Merchants (You)
When you install the App, we automatically access the following data from your Shopify account: Shopify store details (e.g., store name, domain, contact email). API permissions necessary for functionality: write_products, read_products, read_orders (to manage shipping protection rules). write_script_tags, read_script_tags (to enable frontend features).
B. From Your Customers
We do not directly collect or store personal data about your store’s customers (e.g., names, addresses, payment details). Our service operates without accessing or processing sensitive customer information. Exception: If your store shares customer data with us (e.g., for order processing), we will: Only collect the minimum required (e.g., order ID, shipping cost). Encrypt and anonymize data where possible.
C. Technical Data
We may log non-personal information for security and analytics: IP addresses, browser type, and time zone (aggregated and anonymized). Cookies (only for App functionality; no tracking for ads).
3. How We Use Your Information
We use collected data solely to: Provide and maintain the App’s core features (e.g., shipping protection rules). Troubleshoot issues and improve performance. Communicate with you about updates or support requests. Comply with legal obligations (e.g., fraud prevention). We do NOT: Sell or rent your data to third parties. Use data for advertising or unrelated marketing.
4. Data Security
We implement industry-standard measures to protect your information: Encryption: All data transfers use HTTPS/TLS. Access controls: Limited to authorized personnel. Regular audits: To identify and address vulnerabilities. Note: While we take reasonable steps, no system is 100% secure. You are responsible for securing your Shopify account (e.g., strong passwords).
5. Data Retention & Deletion
We retain merchant data only as long as the App is installed. To request deletion of your data, email support@aiskywalk.com.
6. Third-Party Services
The App integrates with: Shopify’s APIs (subject to Shopify’s Privacy Policy). Payment processors (if applicable; transactions are handled by Shopify). We do not share data with other third parties unless legally required.
7. Changes to This Policy
We may update this policy periodically: Notified via email or App dashboard (for major changes).
8. Contact Us
For questions, data requests, or compliance inquiries: Email: support@aiskywalk.com